Checking the Status of Your Reimbursement Request
This article applies to you if you have a Via Benefits reimbursement account (sometimes known as a Health Reimbursement Arrangement).*
Checking the status of your reimbursement request allows you to see at what stage your expenses are in the payment process. You can check the statuses of your reimbursement requests on the Via Benefits Accounts mobile app or on the website.
Via Benefits processes reimbursement requests in accordance with the plan document's terms and IRS rules. If the expense is approved, an Expected Processing Date is displayed, indicating when you can expect the payment process to begin. After the payment process is complete, your payment is sent to you according to your chosen payment method. For direct deposit, allow up to three business days for money to be deposited into your account. For checks, allow 10 calendar days to receive by mail. If the expense is not approved, you can resolve it from the Items Need Your Attention section on the Dashboard. For information on denied reimbursement requests, read Resolving Denied Reimbursements. Processing times may be longer than expected from January through March.
To check statuses on the mobile app, select Activity from the menu. To check statuses on the website, follow the process outlined below.
Note: Some information may be cut off if you set your browser to 125% zoom or higher. We recommend using 100% zoom and expanding your browser.
Once your reimbursement request is processed, follow these steps to view its status:
1. Sign in to Via Benefits and select the name of the family member whose funding information you want to view.
2. Select View Accounts in the Funds and Reimbursements section.
3. Select Visit the Reimbursement Center for the desired account on the Request Reimbursement and Manage Funds tab.
4. The Dashboard displays any actions for you to review and resolve, including those needed to complete expense reimbursement.
5. Select HRA at the top of the page.
Note: The HRA tab is customized for your former employer or benefits provider and may have a different name (e.g., ARA, RRA).
6. Select the desired plan year (below the Via Benefits logo).
7. Select the Activity tab to view Your Account Activity.
8. Locate the desired expense and select the expense status or amount (e.g., Payment Sent, Paid, Not Approved) to view Activity Details. Activity Details explains the status of a request and any action that must be taken.
Note: Select the arrow to expand the view for Recurring Premium. Your monthly expenses are scheduled for payment on the first of each month. To learn how to cancel or change a recurring reimbursement, read Modifying Future Recurring Premium Reimbursement.