Communications that Require Mailing
Regardless of the notification settings you choose, you will still receive certain mailings from Via Benefits. Some communications are required to be sent by mail due to regulatory requirements. You will also continue to receive specific reimbursement‑related communications—such as loss‑of‑funding letters and balance reminders—by mail.
Please note that Via Benefits does not manage communications sent by your insurance carrier. To update how you receive information about your health plan, contact your insurance carrier directly. Many insurers offer paperless options and support automatic premium payments.