Your Reimbursement Account Statements (EOUEs and EOPs)
This article applies to you if you have a Via Benefits reimbursement account, sometimes called a Health Reimbursement Arrangement.*
Explanations of Payment (EOPs) and Explanations of Unpaid Expenses (EOUEs) help you understand the status of your reimbursement requests and how payments were handled.
An EOP is issued when:
Your reimbursement is paid in full, or
Part of the request is paid, and the remaining amount is not approved, denied, or on hold.
An EOUE is generated when none of the requested reimbursement is paid. This can happen if the expense is denied or not approved, used to offset a previous overpayment, or placed on hold.
These statements provide helpful details:
For expenses that aren't approved, the statement explains what steps you can take to correct and resubmit your request.
For denied expenses, the statement explains why the expense wasn't reimbursed.
Paper EOPs aren't mailed when all expense lines are paid, your email address is on file, and you've set up direct deposit. Instead, you'll receive an email notifying you that the payment has been processed.
Mail Notification Settings
You can manage whether you receive paper or email notifications about your reimbursement account, such as balance reminders and Explanations of Payment (EOP). You can also sign in to your account at any time to review your reimbursement account activity. Read Updating Your Reimbursement Notification Settingsfor more information.
Finding Your EOPs and EOUs on the Website
Note: Some information on the screen may not be visible if you set your browser to 125% zoom or higher. We recommend using 100% zoom and expanding your browser.
To view an EOUE or EOP on the website, complete the following steps:
Note: Statements aren’t available on the mobile app.
2. Select View Accounts in the Funds and Reimbursements section.
3. Select Visit the Reimbursement Center for the desired account on the Request Reimbursement and Manage Funds tab.
To view an EOUE:
1. Locate the desired denied reimbursement.
If the reimbursement was denied within the last 30 days, locate the denied request under Account Updates on the Dashboard.
If the reimbursement was denied more than 30 days ago:
Select the HRA tab.
Note: The HRA tab is customized for your former employer or benefits provider and may have a different name (e.g., ARA, RRA).
Select the Activity tab and locate the denied request.
2. Select he Denied status button.
3. On the Activity Details page, select View Printable Summary in Payment Breakdown to access the EOUE.
To view an EOP:
1. Select Payments.
2. Locate the Payment Date in which you're interested.
3. Select View next to the Payment Type. The EOP appears.
*Via Benefits reimbursement accounts are administered by Extend Health, LLC.